What is Answerly?
Answerly is an AI-based chatbot solution designed to enhance customer interactions in businesses. The platform allows users to create a personalized AI assistant with a unique name and character that reflects the brand ethos. This assistant can engage in interactive conversations with visitors, providing a more personalized touch to customer interactions. The AI assistant utilizes a Knowledge Hub where information about the business is stored, enabling it to adapt and learn to serve customers more effectively. Users can train their chatbot with this Knowledge Hub, streamlining its responses and understanding of the business. In situations where the chatbot cannot address a visitor's questions, a built-in contact form ensures that the query is sent directly to the business's inbox for a seamless support experience. Conversation history is stored and can be used to identify frequently asked questions, customer concerns, and areas for improvement. Answerly also boasts an array of features such as Answers with Pictures or Links, Widget and Assistant Customization, Workspace Collaboration, Webhooks, Chatbot SDK, and Instant Embed capability, offering a versatile chatbot solution for any business.
Pros
- Unique name and character
- Knowledge Hub for training
- Streamlined responses
- Built-in contact form
- Stored conversation history
- Answers with Pictures
- Answers with Links
- Widget Customization
- Assistant Customization
- Workspace Collaboration
- Webhooks integration
- Chatbot SDK
- Instant Embed capability
- Import Knowledge Base feature
- Import Docs/PDF feature
- Contact Form functionality
- Discover Content for training
- Link Sharing
- QR Code Sharing
- CNAME feature
- Adjustable Widget Look
- Customized Assistant Personality
- Real-time Conversational History
- Answer Risk Identification
- Versatile chatbot solution
- Enhances customer interactions
- Adaptive learning capability
- Seamless support experience
- Identifies areas for improvement
- Aids in business learning
- 24/7 customer support
- Easy UI/UX
- Team Management feature
- Personalized Domain for Chatbot
- Trigger Custom Actions
- Effortless Widget Integration
- Responsive support team
- Well-rated by customers
- Compliments brand ethos
- Offers Free Trial
Cons
- No mobile app
- Complicated for non-tech users
- No multi-language support
- Lacks sentiment analysis
- Limited design customization
- No voice-enabled chatbot
- No direct CRM integration
- No third-party platform integration
- Doesn't support all browsers
Answerly FAQ
What is Answerly?
Answerly is an artificial intelligence-based chatbot that is designed to enhance and personalise interactions with customers in businesses. It enables businesses to create their unique AI assistant which reflects their brand ethos. This AI assistant can engage in interactive conversations with visitors providing a personalised touch to customer interactions. It stores information about the business in its Knowledge Hub which helps it adapt and learn to serve customers more effectively.
How can I personalize the AI assistant with Answerly?
With Answerly, the AI assistant can be personalized by assigning it a unique name and character. These distinct traits can be tailored to reflect your brand ethos, fostering interactive and engaging conversations with your visitors.
How does the Knowledge Hub work in Answerly?
The Knowledge Hub in Answerly operates as the storage space of all the information about the business. Users can import existing data from their knowledge base into the Knowledge Hub or even upload and extract information from documents or PDFs. Thus, it is the AI brain where you create and manage content about your business. This pool of information is then utilised by the chatbot to provide accurate responses.
How are customer queries handled if the Answerly chatbot cannot answer them?
In Answerly, if the AI assistant cannot address a customer's question, a built-in contact form is triggered. This allows your customers to send a message directly to your business's inbox, providing a seamless support experience and ensuring no question goes unanswered.
How can Answerly be trained using the Knowledge Hub?
Answerly's chatbot can be trained using the Knowledge Hub. Users are able to feed the necessary information about their business into the hub, allowing the chatbot to learn and adapt to serve customers better. Over time, the chatbot will understand and navigate the complexities of the business more efficiently.
What are some of the customization options offered by Answerly?
Answerly offers an array of customization options. Widget customization allows you to alter the placement, colours, width and shadow of your chatbot to blend seamlessly with your website design. Assistant customization allows you to personalize the AI assistant's identity, including its name and personality. Answerly even provides a feature called 'Answer with Pictures or Links' where the chatbot can incorporate relevant images or web links into its answers.
What are the collaboration features offered by Answerly?
Answerly has a workspace collaboration feature. With this, you can create a team, invite members and collectively manage and improve the performance of your chatbot. This allows multiple users to work simultaneously and invest in the enhancement and efficiency of the chatbot.
How does Answerly use webhooks?
Answerly utilizes webhooks to provide custom actions based on specific events. This control over widget functionality allows businesses to have more granular control on how the chatbot interacts and responds based on triggered events.
