What is Yuma?
Yuma AI Ticket Assistant is a powerful AI tool designed to streamline customer support processes. It integrates with Help Desk software, such as Gorgias, and automatically drafts responses to customer inquiries. Yuma is equipped with features to customize the writing style, generate conversation thread summaries, and automatically translate into 15 languages. It also retrieves up-to-date information from Shopify products and pages, allowing agents to provide accurate and personalized responses that align with business needs. Yuma is backed by a Knowledge Base and provides a one-click "reply & close ticket" to save time and boost the productivity of the support team. A 7-day free trial is available to get started and a mailing list is available to stay up-to-date with new product releases and features.
Pros
- Integrates with Help Desk software
- Customizes writing style
- Generates conversation thread summaries
- Translates into 15 languages
- Retrieves information from Shopify
- Provides personalized responses
- Backed by a Knowledge Base
- One-click reply & close ticket
- Seven-day free trial
- Convenient mailing list updates
- Automatic response drafting
- Drafts brand voice responses
- Automatic Knowledge Base building
- Help Desk Native Integrations
- Gorgias and Shopify native integrations
- Multiple Shopify stores supported
- Live prices and availability updates
- Handles Gorgias integration
- Conversation thread summarization
- Stays up-to-date with your data
- Support for other platforms coming
- Customized to your brand
- Automated Draft generation
- Ticket analysis feature
- Historical tickets sync
- FAQs sync
- Products and orders sync
- Gorgias Workspace community access
- Multilingual support
- Integration for other brands coming
- Effortless customer service automation
- Pricing plan flexibility
Cons
- Limited Help Desk integration
- Only supports 15 languages
- Has to learn user's writing style
- Relies on Confidence-based drafting
- Limited to Shopify data
- Depends heavily on past tickets
- No native Zendesk support
- Restricted multi-shop integration
- Only one-click action supported
- Automatic Knowledge Base creation
Yuma FAQ
What is Yuma AI Ticket Assistant?
Yuma AI Ticket Assistant is a powerful artificial intelligence tool designed to streamline customer support processes. It automatically drafts responses to customer inquiries, integrates with Help Desk software like Gorgias, and comes with the ability to generate summaries, translate into 15 languages, and customize the writing style. It retrieves information from Shopify products and pages and is supported by a Knowledge Base.
How does Yuma AI integrate with Help Desk software?
Yuma AI integrates with Help Desk software like Gorgias by becoming installed on the Help Desk. When integrated, Yuma AI starts analyzing incoming tickets and begins drafting responses. If Yuma is confident about its response, the draft suggestion appears to the agent when they open the ticket.
Can Yuma AI be customized to match a specific writing style?
Yes, Yuma AI can indeed be customized to match a particular writing style. It learns a client's writing style from their past tickets, and then uses that style to draft its future responses. This ensures that all responses generated by the AI are on-brand, with a matching tone and perfect English.
What languages can Yuma AI translate inquiries and responses to?
Yuma AI is capable of translating inquiries and generated responses into 15 most common languages.
What Shopify data can Yuma AI access and utilize?
Yuma AI can access and retrieve information from a client's Shopify products and pages. This includes live prices and availability of product variants. Yuma uses this real-time data to guide customers and enhance sales.
How does Yuma AI enhance the productivity of the support team?
Yuma AI enhances the productivity of the support team by automating the drafting of responses, streamlining the ticket handling process, summarizing conversation threads, and providing a one-click 'reply & close ticket' option. This greatly reduces the time spent on each ticket and allows agents to move on to their next task more quickly.
How does the one-click 'Reply & Close ticket' feature work in Yuma AI?
The one-click 'Reply & Close ticket' feature in Yuma AI works by allowing support agents to quickly send the AI-drafted response and close the ticket with just a click of a button. The purpose is to make the ticket resolution process faster and more efficient.
What is the role of the Knowledge Base in Yuma AI?
The Knowledge Base in Yuma AI provides a thorough understanding of the client's business. After Yuma is installed on the Help Desk, it automatically builds a Knowledge Base tailored to the brand, ensuring that Yuma can provide accurate and personalized responses that align with business needs.
