What is Viff?
Viff is an AI tool that assists hotels and property managers in generating courteous and contextual responses to guest reviews. It is offered as a Chrome extension that works with all websites and property/reputation management systems and can also be used with emails. Viff learns a hotel’s tone and brand voice from the initial inputs in as little as 20 responses, allowing it to generate consistent and on-brand responses in a single click. The tool’s proprietary AI model is trained to understand various aspects of a good guest experience, such as food, cleaning, and service. Viff’s responses are designed to be professional and courteous and never say anything a hotel would not want its staff to say. The tool can handle even the nastiest of reviews. Responding to reviews improves online reputation, and Viff’s customers have experienced a 5x jump in booking volumes and a 67% improvement in TripAdvisor ranking after just six months of responding consistently to all reviews. Viff offers a free trial that includes the first 20 responses and can understand and respond in more than 20 languages. Viff is easy to install and requires zero setup and integration work, making it accessible to anyone.
Pros
- Chrome extension
- Works with all websites
- Integrated with various systems
- Can be used in emails
- Learns hotel’s tone and brand
- Delivers consistent responses
- Professionally generates replies
- Boosts booking volumes
- Improves TripAdvisor ranking
- Offers free trial
- Works with more than 20 languages
- Zero setup and integration work
- Handles nasty reviews
- Aids in improving online reputation
Cons
- Chrome extension only
- Requires initial inputs
- Limited to 20 languages
- Requires paid subscription after 20 responses
- No standalone application
- May require occasional manual input
- Dependent on maintained review volume
- Potential inaccuracy with less common languages
Viff FAQ
What is Viff?
Viff is an AI tool designed to assist hotels and property managers in generating courteous and contextual responses to guest reviews. It is implemented as a Chrome extension and can be used with any website, property/reputation management system, and even emails. Viff is trained to understand a hotel's tone and brand voice, enabling it to provide responses that are consistent with the hotel's image. Furthermore, the AI tool can understand and respond in over 20 languages.
How does Viff work?
Viff works through a proprietary AI model that is trained to understand various aspects of a good guest experience, such as food, cleaning, and service. The model learns a hotel’s tone and brand voice from initial inputs, and uses this knowledge to generate context-appropriate responses in a single click. The Chrome extension functions on any webpage or email, requiring only that the user selects the review text and clicks on the Viff icon.
What is unique about Viff's AI model?
The unique feature of Viff's AI model is its ability to generate responses that are context-driven, courteous and adhere to a hotel's established brand voice. It can achieve this by learning a hotel's tone and brand voice in as little as 20 responses. Furthermore, it will never say anything that the hotel staff wouldn't want to say, ensuring all responses maintain a certain level of professionalism, irrespective of the nature of the review.
How does Viff learn the hotel's tone and brand voice?
Viff learns the hotel's tone and brand voice through initial inputs and responses. It is trained this way in as little as 20 responses. As the user selects responses provided by Viff, it captures personal preferences and tailors future responses to align with the identified brand voice and tone.
Why should I use Viff for responding to guest reviews?
Viff should be used for responding to guest reviews because it enables consistent review responses, which can greatly improve a hotel's online reputation. Moreover, 87% of travellers are more likely to book when they see businesses responding to reviews, as it makes the business stand out and instils confidence. Viff saves time by generating responses in an instant and functions immediately after installation without any set-up or integration requirements.
Can Viff handle negative reviews?
Yes, Viff is capable of handling even the nastiest of reviews. It is designed to generate professional and courteous responses irrespective of the review's tone or content.
What kind of improvement in online reputation can I expect with Viff?
You can expect improvements in online reputation by consistently responding to all reviews using Viff. This is because consistent responses to reviews, whether positive or negative, instil confidence in potential customers, making your business stand out.
What are the benefits of using Viff in terms of booking volumes and TripAdvisor ranking?
Using Viff has resulted in significant improvements in both booking volumes and TripAdvisor rankings for its customers. After just six months of consistently responding to all reviews, customers have experienced a 5x increase in booking volumes and a 67% improvement in TripAdvisor ranking.
