What is ResolveAI?
Custom AI Chatbot with your own data, personality & branding. Easily connect your website pages, documents and other data resources to train a 24/7 custom AI ChatGPT for your business. No coding required. ResolveAI is an AI-powered customer service platform that helps businesses provide automated support and personalized responses in real-time. The platform is designed to understand customer issues, recognize patterns, and learn from conversations to provide accurate, tailored responses. It also provides real-time insights into customer service operations, allowing businesses to identify gaps in their knowledge base and refine and improve their customer service. The platform also supports live conversations, allowing businesses to join conversations if the AI chatbot is not able to answer a customer’s query. The platform also offers multi-language support, allowing businesses to write their documentation in any language and have the AI chatbot reply to visitors in the language they requested.
Pros
- Automated customer support
- Personalized customer responses
- Real-time customer insights
- Supports live conversations
- Multi-language support
- Two pricing plans
- Starter plan features
- Pro plan features
- Tailored responses
- Helps recognize patterns
- Learns from conversations
- Identifies knowledge gaps
- Refines customer service
- Join conversations feature
- Documentation in any language
- Chatbot replies in requested languages
- Supports different number of chats
- Offers different chatbots numbers
- Unlimited documentation
- Easy integration
- Identifies customer issues
- Creates knowledge base
- Chatbot refinement
- Request human support feature
- Designed for different information types
- Answer general questions
- Answer app-related questions
- Helps reduce service turnaround time
- Increases customer satisfaction
- Notifications for human help
- Free trial for plans
- Full refund option
Cons
- Limited active chat limits
- Only 4 chatbots for Pro plan
- No fixed team feature
- Limited languages on Beta
- Limited chatbots knowledge separation
- Tool is not open-source
- Documentation refinement required
- Needs initial manual information filling
- No tier between Starter and Pro
- Script integration required
ResolveAI FAQ
What is ResolveAI?
ResolveAI is an AI-powered customer service platform that enables businesses to automate support and deliver personalized responses in real time. It can recognize customer issues, recognize patterns, and adapt over time by learning from interactions. The platform supports real-time insights into customer service performance, allowing businesses to refine their knowledge base and improve customer service responses. It offers live conversation support, multi-language capabilities, and offers multiple pricing plans.
How does ResolveAI use AI in customer support?
ResolveAI uses AI by deploying chatbots for automating customer support. AI chatbots leverage Natural Language Processing (NLP) and Machine Learning algorithms to understand, recognize, and respond to customer inquiries in real time. They can also learn from past interactions to enhance future responses, and detect patterns in customer inquiries, allowing them to deliver personalized, tailored responses.
How does ResolveAI chatbot learn from customer conversations?
ResolveAI's chatbot learns from customer conversations by recognizing patterns, customer problems and inquiries. It uses Machine Learning algorithms to learn from the outcomes of these interactions, continually improving its ability to respond accurately to inquiries. This refinement process helps the chatbot to deliver increasingly accurate, tailored responses over time as it learns from its conversations.
What are the real-time insights provided by ResolveAI?
ResolveAI provides real-time insights into customer service operations, helping businesses adapt their strategies for optimal effectiveness. These insights offer valuable data on the performance of the chatbot, identifying areas where the AI may not be able to provide satisfactory answers, and flagging these topics so that the knowledge base can be updated or employees can provide input.
Can ResolveAI chatbot handle live conversations?
Yes, the ResolveAI chatbot can handle live conversations. If it is unable to answer a query, it allows for businesses to join the conversation and interact directly with the customers. This ensures the provision of support where the bot might not be able to help.
What languages does ResolveAI chatbot support?
ResolveAI offers multi-language support, allowing chatbots to communicate with customers in their requested language. Documentation can be written in any language, and the chatbot will respond to visitors in the same one.
Is there a limit to the number of active chats ResolveAI can handle?
Yes, there is a limit to the active chats ResolveAI can handle each month, depending on your chosen plan. The Starter plan handles up to 1000 active chats a month, while the Pro plan manages up to 3000 active chats a month.
What are the differences between the Starter and Pro plans of ResolveAI?
The Starter plan of ResolveAI costs $24 per month, providing 1 chatbot and supports up to 1000 active chats per month with unlimited documentation. The Pro plan, costing $44 per month, offers the features of the Starter plan but includes 4 chatbots and handles up to 3000 active chats a month. The Pro plan also includes an upcoming feature for team support.
