What is Loris?
Loris is a Conversational Intelligence tool designed for leading brands that aims to transform customer interactions into opportunities for insight, optimization, and growth. Leveraging a library of AI models trained on a multitude of real customer service conversations, Loris seeks to automate and enhance time-consuming customer service and conversation review processes without sacrificing accuracy. This results in a synergy of efficiency and reliability paired with the benefit of deeper insights into customer interactions. The AI is particularly adept at identifying recurring or inherent customer issues, thus helping businesses discover the root cause of frequent customer concerns. Loris also offers real-time assistance to agents, enabling them to respond effectively during customer interactions. Furthermore, Loris is versatile and adaptable with potential use cases across various sectors, including BPOs, customer-centric brands, Fintech & Financial Services, Retail & E-commerce, and Telecom. Its domain expertise in customer experience makes Loris suitable for businesses aiming to elevate their customer service and gather valuable insights from their interactions.
Pros
- Transforms customer interactions
- Aids growth opportunities
- Conversation automation
- Preserves conversation accuracy
- Increased efficiency
- Reliable performance
- Identifies common issues
- Real-time agent assistance
- Versatile tool applications
- Adaptable to various sectors
- Domain expertise in customer experience
- Used in Fintech & Financial Services
- Can be employed in retail & E-commerce
- Applicable to telecom sector
- Customer-centric approach
- Generation of valuable insights
- Identifies root causes of problems
- Enhances conversation review processes
- Improves customer service quality
- Automates time-consuming tasks
- Compatible with existing service platforms
- Useful for BPOs
- Conversational Intelligence
- Real-time sentiment analysis
- Real-time guidance for agents
- Automated quality assurance
- 100% conversation audit
- Agent performance improvement
- Automates conversation scoring
- Streamlines agent coaching
- Identifies improvement areas
- Increases CSAT Scores
- Faster QA Process
- Faster Handle Times
- Greater QA Coverage
Cons
- No explicit language support
- No integration with social media platforms
- Doesn't support voice interactions
- No explicit multi-channel support
- No automated workflows
- Limited sectors of use
- Requires existing customer service platforms
- No explicit data security measures
- No available offline mode
Loris FAQ
What is Loris?
Loris is a Conversational Intelligence tool that is geared towards elevating the standard of customer service for leading brands. It delivers actionable insights and optimization opportunities by effectively transforming customer interactions.
What are the key features of Loris?
Loris offers a myriad of features such as automation and enhancement of customer service process, efficient conversation review, problem identification, agent support in real-time, and adaptability across various sectors. It's featured products include tools for generating customer insights, conducting automated quality assurance, and providing agent training and guidance.
How does Loris work?
Loris functions by using a library of AI models that have been trained on a wide range of actual customer service interactions. These models enable Loris to efficiently automate the review process of customer service conversations and accurately identify recurring or inherent customer issues. Loris also provides real-time assistance to agents during customer interactions.
How does Loris automate customer service?
Loris automates customer service by leveraging AI models trained on millions of real customer service conversations. These models support the automatic audit of customer interaction data, help discover the root causes of frequent customer issues, and provide on-the-spot assistance to agents, guiding them towards effective responses.
What sectors can Loris be used in?
Loris is versatile and can be adapted to a variety of sectors including BPOs, customer-centric brands, Fintech & Financial Services, Retail & E-commerce, and Telecom.
How can Loris enhance time-consuming customer service processes?
Loris streamlines time-consuming customer service processes by automating the review of customer interactions, and providing a deep understanding of inherent customer issues. This leads to a unity of increased speed and reliableness, greatly boosting existing customer service efforts.
In what way does Loris provide real-time assistance to agents during customer interactions?
Loris offers real-time assistance to its users by guiding agents during live customer interactions. The AI models suggest the right responses at the right time, thus improving policy compliance, enhancing customer satisfaction, and shortening agent ramp time.
What specific insights can Loris provide about customer interactions?
Loris provides insights into why customers may be frustrated, unearths the needs hidden in every conversation, and highlights opportunities for improvement and efficiency. It aids in understanding the root cause of frequent or emerging customer issues, thereby enabling the creation of relevant solutions.
