What is KNO?
Alltius is an AI-driven platform for conversational assistance in software products, primarily to help and guide users in their product journeys. It provides a Slack assistant for any question and a low code help widget with KNO. KNO also includes an in-product guide and companion, and an enterprise documentation search. It is trained on OpenAI's GPT3 model which includes 800GB of information, and users can also prioritize knowledge from specific sources. KNO also securely stores the questions asked, ensuring user privacy. It is free to use and users can install it on Slack in three steps. It also has a 50% month on month user growth and 86%+ returning users asking at least one query. It has been positively received by customers and has the potential to become the next Gong, better than Google. It can also be trained on specific topics and users can test it at will. It is built by a team of engineers, data scientists and designers.
Pros
- Slack integration
- Low code widget
- In-product guide
- Enterprise documentation search
- Trainable on specific topics
- Securely stores questions
- Prioritizes knowledge from sources
- Free to use
- Three-step Slack installation
- High returning users ratio
- Positive customer feedback
- Quick query resolution
- Can redirect users to support
- Growth on user base
- Workable on various sectors
- Customizable for product use case
- Built by experienced team
- Inclusion in multiple Slack channels
- Privacy focused
- User-guide available
- FAQs for immediate help
- Ability to surprise users
- High NPS
Cons
- Limited to Slack integration
- Requires user-driven knowledge prioritization
- No customizable user interface
- No multi-language support
- No direct API access
- No live user support
- Cannot handle complex queries
- Lacks specific domain training
KNO FAQ
What is KNO and its main features?
KNO is an AI-driven platform created by Alltius for conversational assistance in software products. Its main features include a Slack assistant for any question, a low code help widget, an in-product guide and companion, and an enterprise documentation search. It is built on OpenAI's GPT3 model which includes 800GB of information. The platform also includes a feature where users can prioritize knowledge from specific sources. KNO securely stores the questions asked, maintaining user privacy.
How does KNO help in guiding users in their product journeys?
KNO helps in guiding users in their product journeys by engaging them in conversation and responding to their inquiries. This is facilitated by its integration into Slack, where users can easily ask questions and receive answers. Furthermore, KNO's in-product guide and companion features aid users by providing assistance within the product itself. It has a low code help widget which simplifies the help process even further.
How is KNO integrated with Slack?
KNO is integrated with Slack as a conversational assistant. Users can interact with KNO directly in their Slack workspace, either in private conversation or by adding it to a channel. The Slack assistant feature of KNO is designed to answer any questions users may have.
What are the steps to install KNO on Slack?
To install KNO on Slack, users first need to log into their Slack workspace. Next, they need to open the 'Browse Apps' screen by clicking on the small '+' symbol next to the Apps tab on the Slack sidebar. In the final step, users search for and select KNO to get started.
Can I prioritize KNO knowledge from specific sources?
Yes, users can prioritize KNO knowledge from specific sources. This feature allows KNO to prioritize information from custom prescribed sources, potentially including the user's own help resources. This makes it customizable and able to adapt to the unique needs of its users.
How does KNO secure user data and maintain privacy?
KNO ensures data security and maintains privacy by keeping all questions asked within the system and never associating them with the user's identity. This ensures that conversations remain private and confidential.
What is the cost to use the KNO platform?
Using the KNO platform comes at absolutely no cost to users. The website confirms that KNO is free to use.
What is the growth rate of KNO’s user base?
KNO's user base has been experiencing a growth rate of 50% month on month. This robust growth rate is a testament to its popularity and usefulness.
