What is Certainly?
Certainly is a Conversational AI platform designed to create a digital twin of a company's best salesperson. It enables businesses to provide personalised customer experiences, reduce wait times, help with purchase and checkout processes, and manage post-sales customer support. It can be integrated with a wide range of business systems and services, and uses AI to understand customer intent and provide relevant product recommendations. It also allows companies to collect zero-party data for use in hyper-customising shopping experiences, increasing brand loyalty and customer lifetime values. Certainly provides an easy-to-use no-code platform for business users and APIs for developers, and is trusted by companies worldwide.
Pros
- Personalised customer support
- Reduces wait times
- Helps with purchase process
- Helps with checkout process
- Manages post-sales support
- Understands customer intent
- Provides product recommendations
- Collects zero-party data
- Hyper-customizable shopping experiences
- No-code platform
- APIs for developers
- Wide range of integrations
- Improves conversion rates
- Reduces returns
- Supports pre-purchase interactions
- Supports purchase interactions
- Supports post-purchase interactions
- Increases brand loyalty
- Increases customer lifetime values
- Expresses product benefits
- Can upsell and cross-sell
- Helps with order status
- Helps with returns
- Answers FAQs
- Gives intent-based recommendations
- Handles ticket deflection at scale
- Operates 24/7
- One-click integrations
- Templates for business users
- Flexibility for developers
- Automates chats with visitors
- Revenue generation tool
- 50% tickets solved autonomously
- 20% increase in order value
- 3X increase in conversions
- Easy communication with developers
- Fast responses from support
- Maintains multiple languages
- Helpful for student learning
- 92% customer satisfaction rate
Cons
- Not open source
- Limited language support
- Limited compatibility
- No stated confidentiality measures
- Depends on third-party integrations
- Potential limitations for customization
- Requires plug-ins for full functionality
- No specific privacy data handling
Certainly FAQ
What is the Certainly AI platform?
Certainly is a Conversational AI platform that enables businesses to digitally mirror their top salesperson. It understands shoppers, enhances their buying experience, and improves conversion rates. The platform helps businesses deliver dynamic support, reduce wait times and generate ecommerce revenue.
What features does the Certainly platform offer?
The Certainly platform offers several features. It provides a no-code platform for business users and APIs for developers. It supports conversation creation, personalizes customer experiences, assists with purchasing and checkout, and manages post-sale customer support. Additionally, it collects zero-party data and integrates with a wide range of business systems for businesses to provide more customized shopping experiences.
How does Certainly help in creating a personalised customer experience?
Certainly digital twin technology listens to visitor's wishes, takes them to the right products, and gives intent-based product recommendations. It personalizes customer experiences, delivering dynamic support throughout a customer’s web-based journey. It helps the customers find exactly what they need when they need it, improving conversion rates.
How does Certainly contribute towards reducing customer wait times?
Certainly reduces customer wait times by providing 24/7 automated assistance, handling inquiries efficiently and autonomously. This speedy, constant availability accelerates customer support and eliminates the prospect of customers waiting to be attended to, thus improving customer satisfaction.
What exactly is the digital twin technology used by Certainly?
The digital twin technology by Certainly creates a virtual replica of a company's best salesperson. This enables the AI bot to mimic top-performing sales strategies, guidance, and negotiation techniques in providing personalized customer experiences, responding to customer queries, assisting in purchases and checkouts, and managing post-sales support.
How can Certainly assist with the customer's purchase and checkout process?
Certainly assists with the purchase and checkout process by understanding customer's wishes and guiding them accurately to the products they desire. It can express product benefits, upsell, cross-sell, add items to the cart, and help customers navigate through the checkout process effectively. Post-sales, it provides support by assisting with FAQs, shipping, delivery, returns, etc.
What is zero-party data and how does Certainly collect it?
Zero-party data is collected from automated chats with visitors. It consists of direct consumer interactions and insights that the customers willingly share. Certainly uses zero-party data to hyper-customize shopping experiences, increase brand loyalty, and enhance customer lifetime value.
How does Certainly manage post-sales customer support?
Certainly manages post-sales customer support by assisting with FAQ, shipping delivery, returns, and more. It ensures a smooth customer journey and ticket deflection at scale on a round-the-clock basis, improving customer satisfaction and loyalty.
