What is Canny?
Canny is an AI customer feedback management tool designed to help organizations collect, organize and analyze feature requests. It provides a centralized location for gathering feedback, enabling a deep understanding of customer needs to prioritize your product roadmap effectively. Canny's features include feedback collection, feedback analysis, request prioritization, roadmap creation, and update sharing. Users can collect feedback from various sources, automatically detect and merge duplicates, and set up a feedback portal for direct user interaction. The tool also allows users to connect customer data to specific features, create user segments, and gain context from user feedback. Based on the feedback collected, requests can be prioritized using a customized formula that considers impact and effort weights. Canny also integrates with popular project management tools to help create a concise roadmap for products. Users can share progress updates through a public changelog, linking to feature requests and automatically notifying users who interacted with those requests. For a more automated approach, Canny offers AI-driven features for feedback discovery, offering smart replies and summarizing lengthy feedback threads for ease of understanding. Ultimately, Canny transforms feedback into actionable insights to help businesses make informed product decisions and build better products.
Pros
- Centralized feedback collection
- Automated duplicate detection
- Direct user interaction portal
- Customer data-feature linking
- User segment creation
- Feedback-context integration
- Customizable prioritization formula
- Integrates with project management tools
- Public update sharing functionality
- Automatic user notifications for updates
- Smart replies to feedback
- Automated feedback thread summarization
- Automated feedback tasks
- Feedback analysis for product decisions
- Public changelog for engagement
- Feedback portal setup
- Supportive customer feedback integration
- Automated customer interaction capturing
- Potential revenue impact indication
- User feedback segmentation
- Roadmap creation for projects
- Customizable impact-effort weighting for prioritization
- Public or private roadmaps
- Custom post field creation for business
- Opportunity revenue consideration
- Detailed release notes publication
- Automatic voting user notifications
- Manual feedback task automation
- Feedback capturing and deduplication
- Clarifying questions for feedback
- User-friendly UI
- Feedback insights for churn prevention
- Community fostering for feedback discussion
- Scalable plans
- Best-in-class security and compliance
- Private or public feedback control
- Easy tool installation
- User feedback data import
- Brand customization
- Works with other workflows
- Customer satisfaction through feedback linkage
- Quick and efficient feedback gathering
- Prioritization signals from sales team
- Product marketing time-saving
- Customer engagement
- retention
- and adoption
- Product-market fit assistance
- Avoid churn and generate revenue
Cons
- Limited user segmentation options
- No sentiment analysis feature
- Doesn't integrate with all CRM tools
- Lack of native mobile app
- Poor data visualization capacities
- No multi-language support
- Time-consuming to set up
- Customization limitations
- Doesn't support feature voting
Canny FAQ
What is Canny?
Canny is an AI-powered customer feedback management tool aimed at helping organizations collect, organize, and analyze feature requests. It centralizes feedback collection for deeper understanding of customer needs and effective product roadmap prioritization. Key features include feedback analysis and collection, request prioritization, roadmap creation, and progress update sharing.
How does Canny collect customer feedback?
Canny collects customer feedback through various sources. Users can set up a feedback portal for direct user interactions. It's also capable of auto capturing feedback from customer conversations with a feature called Autopilot. Furthermore, Canny can integrate customer support tools to enable capturing of feedback on behalf of users.
Does Canny allow direct user interaction on the feedback portal?
Yes, Canny allows direct user interaction on its feedback portal. Users can share their requests directly from the site, fostering more discussion and engagement around product features and requests.
How does Canny handle duplicate feedback?
Canny uses an automatic detection method to manage duplicate feedback. The system identifies and merges duplicates, consolidating similar ideas into single threads. This way, it quantifies the ideas and prevents the scattering of similar feedback across multiple entries.
Can Canny connect customer data to specific product features?
Yes, Canny can connect customer data to specific product features. This capability provides significant insights into feature preferences and usage patterns, helping establish a strong connection between customer behavior and feature implementation.
How does request prioritization work in Canny?
In Canny, request prioritization is done using a customized formula that considers impact and effort weights. This allows requests to be scored and ranked accordingly, enabling product teams to focus on the features with the highest value and potential for impact.
Can Canny integrate with other project management tools?
Yes, Canny can integrate with popular project management tools. This integration aids in the creation of a concise product roadmap, leading to better planning and execution of feature developments.
How can users share progress updates in Canny?
Canny users can share progress updates through a public changelog. This changelog links to feature requests and automatically notifies users who interacted with those requests, keeping them informed about the progress and completion of requested features.
