What is Amber by inFeedo?
inFeedo is a Conversational Employee Experience Platform designed to engage and empower the workforce through tools primarily powered by Conversational AI and People Science. The platform is highlighted by two main components, AI Engagement and AI Assist. The AI Engagement component focuses on understanding and acting on employee feedback. Key features include continuous listening, pulse surveys, feedback resolution, engagement analytics and handling of exit surveys. This aspect of the platform excels in gathering feedback, analyzing sentiment, predicting attrition, and acting on feedback at a large scale. On the other hand, the AI Assist component is designed to provide instant and constant employee support. It helps free HR resources from handling repetitive queries, routes complex inquiries to the right agents and optimizes internal app access for employees. The platform also features proprietary machine learning and natural language processing engines for sentiment analysis and problem-solving. Additionally, inFeedo provides People Science Advisory which includes on-demand expert consultancy and an in-house panel of I/O psychology experts. Lastly, the platform is aimed to be an all-in-one solution that covers continuous engagement and instant enablement, promising smart ticketing, routing, and intelligent human handoff, among other capabilities.
Pros
- Identifies disengaged employees
- Sentiment analysis with 95% accuracy
- Highly trusted and reliable
- Significant savings in HRBP hours
- People Science Advisory Services
- Instant HR support automation
- Intelligent routing of inquiries
- Proprietary machine learning engines
- Natural language processing engines
- Continuous engagement for employees
- Seamless analysis of feedback
- Offers online resources for professionals
- All-in-one employee experience platform
- Customized feedback solutions
- Real-time HR support
- Automated query handling to improve efficiency
- Comprises of both Engagement & Assist functionalities
- Automated pulse surveys
- Intelligent human handoff
- 95% accurate sentiment analysis
- Real-time executive reports
- Service delivery workflows
- GDPR and ISO compliant
- Supports 30+ languages
- Seamless integrations with everyday HR tools
Cons
- Lacks cross-platform integration
- Limited language support
- Absence of mobile application
- Limited sentiment analysis scope
- No clear pricing structure
- Restricted analytics features
- Only focuses on employees
- Limited instant support capabilities
- Depends too much on cookies
Amber by inFeedo FAQ
What is Amber by inFeedo?
Amber by inFeedo is a conversational AI bot designed with a focus on engaging employees in intelligent dialogues. It plays a formidable role in determining employees who are unhappy, disengaged or on the verge of leaving the organization.
How does Amber by inFeedo work?
Amber works by engaging employees in interactive discussions and analyzing their responses. It is built with robust AI algorithms that comprehend the intent behind employees' responses and accordingly shapes its interactions. Through conversations, it gathers feedback and analyzes patterns in order to predict potential attrition. The AI also helps resolve feedback on a large scale and generates analytics for further action.
What are the major functions of Amber by inFeedo?
The primary functions of Amber by inFeedo are employee engagement, feedback collection, and sentiment analysis for the purpose of identifying disengaged or unsatisfied employees. Along with these, it also covers attrition prediction, feedback resolution, routing complex inquiries and maintaining internal app access for employees.
How does Amber by inFeedo identify dissatisfied employees?
Amber identifies dissatisfied employees by actively engaging them in conversations and analyzing their responses. It uses Artificial Intelligence to understand the sentiment behind the responses and identifies patterns that might suggest the employee is unhappy, disengaged or considering leaving the organization.
What kind of Artificial Intelligence is utilized by Amber by inFeedo?
Amber by inFeedo utilizes Artificial Intelligence specifically Machine Learning and Natural Language Processing algorithms. These are used for sentiment analysis, problem-solving, and understanding and acting upon employee feedback.
How does Amber by inFeedo ensure privacy for its users?
Amber by inFeedo safeguards user privacy by the use of cookies on its website. Users have the option to disable tracking if they wish to, thus promoting a privacy-centric user experience.
What other solutions are provided by inFeedo apart from Amber?
Alongside Amber, inFeedo offers solutions like an engagement platform that helps organizations boost employee sentiments, an AI helpdesk that automates employee support, and people analytics software that gives meaningful insights and actionable data. They also offer People Science Advisory services which provide expert consultancy for real-time problems.
What kind of analysis does Amber by inFeedo carry out?
Amber by inFeedo conducts sentiment analysis with an accuracy rate of 95%. It also indulges in problem-solving analysis and presents engagement analytics to understand and act on employee feedback.
